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EasternHops Community Server Policies

Ben Trout EAS6657

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Policies for EasternHops Public Community Servers

Global Statement
The EasternHops community is comprised of people from all over the world.  People of all countries, backgrounds, races, and traditions can expect to be treated equally in regards to server participation and advancement eligibility.  While the EasternHops Policies and the EasternHops moderators and administrators will execute every opportunity to reflect and enforce these core values and principles, we acknowledge that there will, from time to time, be exceptions.  As a user of EasternHops services, you must know that you have the same access to these rights and protections that every other person does.  You must know also that the EasternHops moderators and administrators cannot be expected to monitor every channel, every user nor every exchange all of the time.  We, therefore, recommend that as a user of these services, you report violations to a moderator and/or administrator the very moment you witness them.  We cannot do anything about transgressions if we do not know about them.  As a community, it befalls upon each of us to protect each of us.  See something ... Say something.

The policies for each type of member are listed here for the benefit of all users.  Every user should be knowledgeable of the expectations for every other member.

USER Policies
Intro - This section applies to all users of the EasternHops ATC Service Teamspeak channel and the FSX server.
Definition - Any person logged into the EasternHops ATC Teamspeak server or the FSX server.  If you are using the hosted services in any way, you are a USER and are therefore expected to adhere to these policies.  By joining the server, you agree to it's policies.
Abilities/Rights -
  • You have the ability to join any channel you have access to provided you acknowledge the behavior expectations and policies stated for that channel.
  • You have the right to an environment free from bullying, and are expected to refrain from bullying others.
  • You have the right to engage in the various activities offered by EasternHops for only as long as you adhere to the policies and expectations for that activity.
Policies - Refusal to adhere to these policies may lead to administrative action.
  • Bullying by any means or methods and to any extent will not be tolerated
  • Racist remarks and/or actions by any means or methods and to any extent will not be tolerated
  • DO NOT connect to vatsim / ivao OR have ANY TRAFFIC AI Packs / Utilities installed or enabled when connected on the FSX server
  • You are NOT allowed to swear EVER in the teamspeak or any other method of multiplayer chat
  • You MUST use Push to Talk and DO NOT hold your Push to Talk Key down when you are not speaking. Tutorial.
  • The "Channel in Charge" hierarchy is as follows:
    • ADMINistrator
    • Designated Examiner
    • MODerator
    • ATC Controller
    • Active controller regardless of tags
  • The "Airspace in Charge" hierarchy applies only to those "in-game" and "in-radar" (acting controller), thence as follows:
    • Controller with ATC tag and {Trnr} suffix
    • Controller with ATC tag
    • Controller with ATC tag and {Trng} suffix
    • Moderator
    • Acting controller without ATC tag
  • Server Owner may join a channel at any time. Server Owner is exercising due diligence of server operation and does not assume command of the channel unless specifically declared.
  • Unnecessary talking is not allowed in the ATC Room. Keep ATC Comms clear.
  • Do NOT make annoying and/or loud sounds that may annoy another member!
  • Do NOT Use Soundboard in the ATC Channels. They are allowed in the Fly n' Chat Rooms but you CAN NOT play anything offensive. Entry to Fly n' Chat is at one's own risk but that does not mean that you are allowed to swear and not needing to follow the other rules.
  • Listen to all instructions the controller or a MOD / ADMIN may give to you.
  • It is the CONTROLLER'S CHOICE if they want to execute Emergencies and other small things. If they say NO, IT IS A NO!

MODerator Policies
Intro - Server operations require moderation in order to maintain an order that reflects the mission and principles of the server operators.  It is the job of a moderator to monitor and ensure continuing compliance of the server behavior expectations and policies to the best of his or her abilities.  A moderator placement in the server accountability hierarchy is denoted in "User Policies".
Definition - A moderator is a user that, via peer review and Administrator approval, has been granted Moderator privileges.  Moderators are denoted by the red "M" Teamspeak tag.
Pre-requisites - A candidate for moderator will:
  • habitually demonstrate friendliness
  • habitually demonstrate a positive regard for the behavior expectations and policies herein
  • habitually demonstrated a willingness to help others
  • have demonstrated an understanding of the purposes of channels
  • have demonstrated a respect for the various ATC zone types
Abilities/Rights -A moderator has several tools available to him or her to effect server and channel moderation.
  • The red "M" denotes the authoritative tag of MODerator.
  • A moderator can locate users to another channel, ostensibly to make sure users are in an appropriate channel relative to that user's current participation
  • A moderator can kick users from the server
  • A moderator can ban users from the server
Policies - Refusal to adhere to these policies may lead to administrative action.
  • A moderator should be helpful at all times
  • A moderator shall constantly demonstrate a higher level of professionalism and situational maturity than all other users.
  • Do not make a big deal over little things that can be brushed off.
  • In the event of a conflict between users, a moderator shall focus on de-escalation rather than escalation.  Look for a solution, not a reaction.
  • Moderators should seek permission from a user, or at the very least notify a user, prior to moving a user to another channel.  The user shall understand why he or she is being moved
  • Moderators shall reserve a server kick event as a final resource
  • Moderators shall only ban a user after a peer review of at least 3 other moderators, administrators, or any combination thereof.
  • When a moderator kicks or bans a user, that moderator shall make a forum post referencing the event, and shall record in that post:
    • Date and Time (GMT) of the event
    • Type of event (Kick or Ban)
    • Username that was kicked or banned
    • Reason for kick (brief, you are not writing a novel, you are giving administrators the ability to defend or reverse your action in your absence)
    [li]Administrators that act on this event in your absence and/or on your behalf, will update the post to include any further action(s) taken. The goal is to correct the condition and get that user back into the community.

ATC Policies
Intro - The primary purpose of the ATC server is to provide those who are learned as well as those who desire to learn, a structured place to realize these disciplines and desires.  The ATC controller is key to this mission.  The ATC controller, therefore, is either a person that desires to improve himself or herself in the hobby of performing Air Traffic Control services for simulator pilots that wish to conduct their flights in this structured atmosphere.  It follows then that administrators and moderators conduct themselves in providing this tool for them.  In short, ATC tags and those simulator pilots wishing to conduct their flights under ATC control are the customers.
Definition -Air Traffic Controllers have been certified by a designated examiner (DE), and a consensus has been reached among other DE's that they shall receive such designation.  Certified controllers are denoted by the yellow "ATC" Teamspeak tag.  Whether or not the active controller has the ATC tag, they are one of the two customers, pilots being the other, the moderators, and administrators serve them to the extent that the policies allow, and only for so long as the controller or developing controller adheres to these policies.
Pre-requisites - A successful ATC candidate will:
  • "Shadow" an ATC channel being controlled by somebody with an ATC tag, or other user approved by a DE, for a long enough period of time that a DE determines that you can enter an ATC Zone as a trainee {Trng}
  • Seek education regarding ATC terminology and processes
  • Receive training regarding the Flight Strips and be granted access to the strips by a DE
  • Gain access to airport taxi diagrams, approach charts, STAR's, SID's, and aviation weather sources; AND use them as a trainee; AND demonstrate knowledge and proficiency of usage to a DE
  • To be eligible for a DE trial, you must be recommended by the person that provided you training.  e.g. HappyPeanut provided you with ground control training and then recommends to a DE that you are eligible for Ground Control trials
Abilities/Rights -While subject to moderation in Teamspeak in regards to channel usage, an ATC controller has dominion over the airspace being controlled by that zone.
Policies -
The Controller is REPRESENTING EASTERNHOPS! The controller should always follow these rules and they should ENFORCE these rules. Refusal to adhere to these policies may lead to administrative action.
  • The ATC ZONE channels are to be preserved as professional environments.  If you want to be a fun controller and not wanting to be strict, do NOT use the ATC Zone Channels. Instead, you may use the Fly n' Chat channels to have fun with your environment.
  • During training, regardless of ATC tag status, the person being trained shall suffix their username with the verbage {Trng}. e.g. (KICT_TWR) | bt3of4 {Trng}
  • While conducting training, the person performing the training shall suffix their username with the verbage {Trnr}. e.g. (KICT_TWR) | bt3of4 {Trnr}
  • Controllers shall respect neighboring ATC zones and those controllers' wishes, including but not limited to area, range, actives, etc.
  • While providing ATC services, a controller shall format their username as (%ICAO%_%POSITION%) | %USERNAME% {REQUIRED SUFFIX IF ANY}. e.g. (KICT_TWR) | bt3of4
  • Even if you are a registered moderator, seek the help of a moderator for channel and airspace disruptions.  Your primary role is ATC, not channel moderation.
  • Your long term goal should be to develop the airspace and thereby the EasternHops community by providing professional simulated services to simulator pilots seeking same.
  • Seek continued education even after earning the ATC tag.
  • If providing services stops being fun, stop doing it.

In the event that your account was subject to administrative action, you were notified of the reason for said action.  Should you wish to make an appeal, you may do so by posting ONE forum message in the "Why was I banned/rejected?" forum asking for clarification regarding your particular situation.

Once explained to you, and understood by you, you may make ONE appeal.
« Last Edit: May 20, 2020, 06:48:27 AM by Pizza EAS-42oo »
EasternHops Moderator, ATC controller